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Hostwinds 联系客服教程:出现问题可提交工单或直接在线聊天求助

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Hostwinds是一家美国主机商,成立于2010年,国内站长使用较多的是Hostwinds美国云主机VPS产品。如今Hostwinds主机商提供的产品方案也非常丰富,包括虚拟主机云主机VPS主机以及独立主机等。目前Hostwinds主要有达拉斯西雅图阿姆斯特丹3个数据中心,其中西雅图数据中心在国内访问速度比较快。

Hostwinds官网

如果 VPS 使用过程中出现了问题,我们可以自己尝试解决或者联系客服求助。对于 Hostwinds 来说,因为有两种产品,一种是全管理型(Managed),另一种是无管理型(Unmanaged)。对于全管理型,其实出现任何问题我们都可以联系客服求助的,因为费用里面已经包含了管理费,也就是解决问题的费用。对于无管理型的话,可能就需要自己尝试解决了。那么我们出现了问题该怎么联系在线客服呢?怎么进行求助客服解决问题,下面就介绍一下两种方法,一是提交工单联系客服,第二是直接在线聊天进行求助。

Hostwinds 提交工单联系客服教程

进入 Hostwinds 官网后台之后,可以点击下面的 Support -> Open A Ticket,如图所示。

然后选择工单类型,促销优惠选择 SALES,技术问题选择 TECHNICAL SUPPORT,账单问题选择 BILLING。

这里我们选择 TECHNICAL SUPPORT 为例,进入下一步。

然后我们需要填写工单内容,如图所示。选择出现问题的 VPS,然后选择问题类型(一般都是 General),输入标题和问题内容,就可以点击 SUBMIT TICKET 进行提交了。

需要用英文填写,如果英文不擅长的话,可以写成中文,然后去百度翻译里面翻译一下。一般翻译之后的内容老外都是可以理解的。

然后我们耐心等待客服回复即可。

Hostwinds 在线聊天寻求帮助教程

除了提交工单,如果我们的问题比较紧急,我们也可以直接在线聊天。一般来说,在 Hostwinds 网站的右下角,会有一个 Need help? Chat now! 的提醒,如图所示。

这个就是在线客服的地方,点击这个图标,就会跳出在线客服了,我们可以直接输入问题和客服实时聊天。

以上就是 Hostwinds 联系客服的两种方法,都是很简单的。Hostwinds 在服务这一块做的还是不错的。

Hostwinds优惠方案

CPU 内存 硬盘 流量 带宽 托管型 购买 非托管型 购买
1 核 1GB 30GB 1TB 1Gbps $5.17/月 购买 $4.49/月 购买
1 核 2GB 50GB 2TB 1Gbps $10.34/月 购买 $8.99/月 购买
2 核 4GB 75GB 2TB 1Gbps $18.80/月 购买 $17.09/月 购买
2 核 6GB 100GB 2TB 1Gbps $23.97/月 购买 $26.09/月 购买
4 核 8GB 150GB 3TB 1Gbps $37.60/月 购买 $35.09月 购买
4 核 12GB 200GB 4TB 1Gbps $47.00/月 购买 $44.99/月 购买
6 核 16GB 300GB 5TB 1Gbps $69.09/月 购买 $69.29/月 购买
8 核 32GB 400GB 6TB 1Gbps $105.75/月 购买 $112.49/月 购买
12 核 64GB 500GB 8TB 1Gbps $172.02/月 购买 $193.49/月 购买
16 核 96GB 750GB 9TB 1Gbps $247.69/月 购买 $296.09/月 购买

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  1. #1

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